Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We make one delivery attempt on the requested day. If we cannot complete delivery, please provide a phone number so we can contact the recipient and arrange an alternative delivery day or time. If that attempt is unsuccessful, the recipient will be asked to pick up the arrangemnt at the store at their conveinence. If you authorize us to leave the arrangement please let us know on the order. Deliveries will not be left if weather conditions are unfavorable.

We offer exchanges — please contact us within 24 hours of delivery to arrange an exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.